Effective Date: 15th January 2024
Company Name: KOCH&BROOK TECHNOLOGY CO.,LIMITED
Company Address: CEME Innovation Centre, Marsh Way, Rainham, RM13 8EU, UK
Contact Email: marketing@kochbrook.com
1.1 Introduction
This Privacy Policy governs how KOCH&BROOK TECHNOLOGY CO.,LIMITED (“we,” “us,” or “our”) collects, uses, stores, and shares personal data when you interact with our software (including web-based, desktop, and mobile applications) and industrial instruments (e.g., sensors, scanners, meters) (“Products/Services”). We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable local data protection laws in the global markets where we operate (e.g., EU GDPR for EU users, CCPA/CPRA for California users, PIPL for Chinese users).
By using our Products/Services, you consent to the practices described in this Policy.
1.2 Personal Data We Collect
We collect personal data necessary to provide, improve, and secure our Products/Services, categorized as follows:
Identifying Data: Names, email addresses, phone numbers, job titles, company affiliations, and billing/shipping addresses (e.g., when you register for software access or purchase instruments).
Usage Data: Information about how you interact with our software (e.g., login times, feature usage, error logs) and industrial instruments (e.g., device activation data, calibration records linked to your account).
Technical Data: IP addresses, device identifiers (e.g., instrument serial numbers), browser types, operating systems, and network information (collected automatically when you use our software or connect instruments to our platforms).
Third-Party Data: Personal data shared with us by authorized third parties (e.g., distributors, partners) to fulfill orders or provide support (with your prior consent where required by law).
1.3 How We Use Your Personal Data
We use your personal data only for lawful purposes, as permitted by applicable law, including:
To provide and maintain our Products/Services (e.g., activating industrial instruments, granting software access, processing orders).
To improve our Products/Services (e.g., analyzing usage data to fix software bugs, enhance sensor accuracy, or develop new features).
To communicate with you (e.g., sending software update notifications, instrument maintenance alerts, or responding to support requests).
To ensure security (e.g., detecting unauthorized access to software or instrument data).
To send marketing communications (only if you have opted in; you may unsubscribe at any time via the link in our emails).
1.4 Legal Bases for Processing (UK/EU GDPR)
We rely on the following legal bases to process your personal data:
Contract Performance: To fulfill obligations under our contract with you (e.g., delivering instruments or providing software access).
Legitimate Interests: To improve our Products/Services, ensure security, and send relevant marketing (where our interests do not override your privacy rights).
Consent: For marketing communications and non-essential data processing (you may withdraw consent at any time).
Legal Obligation: To comply with applicable laws (e.g., retaining billing records for tax purposes).
1.5 Data Sharing
We do not sell your personal data. We may share it with:
Service Providers: Third parties that assist us (e.g., cloud hosting providers for software data, logistics partners for instrument delivery, payment processors for transactions) – these providers are bound by contracts to protect your data.
Regulatory Authorities: Where required by law (e.g., responding to a court order or data protection authority request).
Business Transferees: In the event of a merger, acquisition, or sale of assets (we will notify you of such transfers and ensure data protection is maintained).
1.6 Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. For example:
Identifying and billing data: Retained for 7 years after the end of our contract (to comply with tax laws).
Usage and technical data: Retained for 2 years after your last interaction with our Products/Services (unless needed for security or legal purposes).
1.7 Your Data Rights
Depending on your location, you may have the following rights under applicable law:
Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your data (where we no longer need it or you withdraw consent).
Restriction: Request restriction of processing (e.g., if you dispute the accuracy of your data).
Portability: Request your data in a structured, machine-readable format (to transfer to another provider).
Objection: Object to processing based on legitimate interests (e.g., marketing communications).
To exercise these rights, contact us at marketing@kochbrook.com. We will respond within 1 month (or longer if permitted by law for complex requests).
1.8 Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or destruction. Examples include:
Encryption of data transmitted between your devices and our servers (e.g., SSL/TLS for software).
Secure storage of instrument calibration and usage data (e.g., access controls, regular security audits).
Employee training on data protection and strict access limits to personal data.
1.9 Children’s Privacy
Our Products/Services are not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware of such collection, we will delete the data immediately.
1.10 Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email (if we have your contact details) or by posting the updated Policy on our website. The “Effective Date” at the top will reflect the latest revision.
1.11 Contact Us
For questions or concerns about this Policy or your personal data, contact our team at:
KOCH&BROOK TECHNOLOGY CO.,LIMITED
CEME Innovation Centre, Marsh Way, Rainham, RM13 8EU, UK
Email: marketing@kochbrook.com
